Shipping policy
Aroma Mood Studio
Last updated: January 2026
At Aroma Mood Studio, each order is thoughtfully prepared and carefully handled to ensure a refined and meaningful experience. Please review our shipping details below before placing your order.
📦 Order Processing Time
All orders are hand-prepared and quality-checked before shipment.
-
Processing time: 2–3 business days
-
Orders are processed Monday to Friday, excluding public holidays
-
During seasonal launches or limited collections, processing times may be slightly extended
-
You will receive a confirmation email with tracking details once your order has shipped
🇨🇦 Shipping Within Canada
We currently ship within Canada only.
-
Estimated delivery time: 3–9 business days after dispatch
-
Delivery times may vary depending on province, carrier, weather conditions, and seasonal volume
-
Shipping rates are calculated at checkout based on location and order size
-
Estimated shipping costs typically range between $11.99 and $24.99 CADOrders are shipped with trusted carriers and include tracking when available
- Free Shipping in Canada on Orders $90+ CAD
Â
🇺🇸 United States
We ship to the United States directly from Canada.
Processing time: 1–3 business days
Estimated delivery: 5–10 business days (may vary by location)
Orders placed through Shopify are shipped via trusted carriers such as Canada Post or courier partners.
📌 Important information
Import duties, taxes, and customs fees (if applicable) are the responsibility of the customer and are not included in the product price or shipping cost.
Most orders arrive without additional charges, however occasional small customs or processing fees may apply depending on U.S. customs and your local carrier.
🌿 About our products
-
Our products are aroma accessories and scented inserts
-
Essential oils are not included unless explicitly stated
-
All items are intended for external aromatic use only
📮 Shipping Address Responsibility
Please ensure that your shipping address is complete and accurate at checkout.
-
Aroma Mood Studio is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer
-
If a package is returned to us due to an incorrect address, reshipping fees may apply
📦 Delays, Lost, or Returned Packages
Once an order has been handed over to the shipping carrier, delivery timelines are managed by the carrier.
-
Delivery times are estimates and are not guaranteed
-
Aroma Mood Studio is not responsible for delays caused by carriers, weather conditions, or peak shipping periods
-
If your order is confirmed as lost, please contact us so we may assist where possible
🔒 Secure Orders & Payment Protection
All orders at Aroma Mood Studio are processed through secure Shopify encrypted checkout.
For your protection and ours:
• We may cancel or refund any order flagged as high-risk by our payment provider.
• Orders must be placed directly by the customer. We do not process purchases through third-party intermediaries or resellers.
• Customers are responsible for providing accurate shipping information at checkout.
If a chargeback is filed without prior communication, we reserve the right to dispute it with full transaction documentation, including order confirmation, tracking number, and delivery proof.
💬 Questions & Support
For any questions regarding shipping or your order, please contact us:
We respond to all inquiries within 24–48 business hours.
Delivery times are estimates and may vary by province and carrier.
✨ Thank you for choosing Aroma Mood Studio.
Every order is handled with care, intention, and respect for your experience.