Refund policy
✨ Refund & Returns Policy
Aroma Mood Studio
Last updated: January 2026
At Aroma Mood Studio, each creation is prepared with care and intention.
Because our products are personal, sensory, and designed to be worn close to the body, we kindly ask you to review the return conditions below before placing your order.
🌿 A gentle note about scent
Aromatherapy is a deeply personal experience.
The way a scent feels can vary from person to person and may be influenced by mood, season, sensitivity, and individual perception.
If you are unsure which aroma will feel most aligned with you, we warmly recommend starting with our Aroma Discovery Set, a curated sampler created to help you explore your perfect match before choosing a full-size piece.
✅ Eligibility for Returns
We accept returns within 14 days of delivery under the following conditions:
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The item must be unused, unopened, and in its original condition
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Protective seals, labels, or stickers must be fully intact
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The product must show no signs of use, damage, or alteration
To request a return, please contact us before sending your item back.
🚫 Non-Returnable Items
For hygiene and safety reasons, we are unable to accept returns for:
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Products that have been opened, used, or tested
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Items with broken seals or removed protective elements
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Products returned due to personal scent preference or subjective perception
📦 Return Shipping
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Return shipping costs are the responsibility of the customer
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We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items
💳 Refund Processing
Once the returned item is received and inspected, you will be notified by email.
If approved, refunds will be issued to the original payment method within a reasonable processing time.
✨ Scent Perception Disclaimer
Scent perception is subjective and individual results may vary.
For this reason, refunds are not provided based on personal aroma perception.
💬 Questions & Support
For return inquiries, please contact us:
📩 info@aromamoodstudio.com